Privacy Policy

This Privacy Policy outlines how Elbenzo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elbenzo.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and to protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

The types of personal information that you directly submit to us through our Services may include:

Contact Details: Your name, address, phone number, and email.
Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Your username, password, security questions, and other information used for account security.
Customer Support Information: Information you provide when communicating with us, such as messages sent via our Services.

Some features of our Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information such as:

Device information
Browser information
Network connection information
IP address
Information regarding your interaction with the Services

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including service providers who collect information on our behalf, such as:

Companies that support our Site and Services (e.g., Shopify)
Our payment processors, who collect payment information (e.g., credit/debit card details, billing address)
Third parties we work with for advertising and analytics

How We Use Your Personal Information

We use your personal information for various purposes, including:

Providing Products and Services: To process payments, fulfill orders, send notifications related to your account, create and maintain your account, arrange shipping, and facilitate returns and exchanges.
Marketing and Advertising: To send promotional emails, text messages, or postal mail, and show advertisements for products or services based on your preferences.
Security and Fraud Prevention: To detect and prevent fraudulent activity, protect your account, and improve the security of our Services.
Communicating with You: To provide customer support, respond to inquiries, and improve our Services.

Cookies

We use Cookies to power and improve our Site and Services. For specific information about the Cookies we use, see Shopify's Cookie Policy. Cookies help us remember your preferences, run analytics, and improve your experience on our Site.

You can adjust your browser settings to remove or block cookies. However, please note that blocking cookies may impact your experience on the Site and may prevent certain features from working correctly.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

To third-party vendors who provide services on our behalf (e.g., IT management, payment processing, shipping).
To business partners for marketing or advertising purposes.
When you consent to the disclosure (e.g., shipping your order or through social media integrations).
In connection with a business transaction, such as a merger, acquisition, or bankruptcy.
To comply with legal obligations (e.g., responding to subpoenas or court orders).
To protect or defend our rights, the Services, and the rights of others.

We do not use or disclose sensitive personal information without your consent.

User-Generated Content

If you submit user-generated content (such as reviews or comments) on the Site, it may be publicly accessible. We cannot control who views your content or how it may be used by others. Please be mindful of the information you share.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies before sharing personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no data transmission is 100% secure. We recommend not sending sensitive information through insecure channels.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Right to Access: Request access to the personal information we hold about you.
Right to Delete: Request the deletion of your personal information.
Right to Correct: Request correction of inaccurate personal information.
Right to Portability: Request a copy of your personal information or request it to be transferred to another entity.
Right to Restrict Processing: Ask us to stop processing your personal information.
Right to Withdraw Consent: Withdraw consent for data processing.

You can exercise these rights by contacting us at support@elbenzo.com.

Complaints

If you have complaints about how we handle your personal information, please contact us at support@elbenzo.com. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Please note that your personal information may be transferred, stored, and processed outside your country of residence. We take appropriate steps to ensure your data is protected according to applicable laws.

For any questions regarding this Privacy Policy or your personal information, please contact us at:
Email: support@elbenzo.com