Refund & Return Policy

At Elbenzo, we aim to provide a hassle-free shopping experience. Please read our refund and return policy carefully to understand the process and eligibility for returns and refunds.

Returns Eligibility

Size Returns/Exchanges: We do not offer returns or exchanges for size-related issues. Please carefully review the size chart before placing your order. For any queries related to sizing, feel free to reach out to us at support@elbenzo.com.
Faulty or Defective Products: Returns are only accepted if the customer receives a faulty or defective product.
Condition of Returned Items: All items are inspected thoroughly before a return is processed. Items that appear worn or used will not be accepted and will be returned to you.
Time Frame for Return Request: If you receive a faulty item, please contact us within 3 days of receiving the product. We cannot assist with returns or provide refunds after this time frame.

How to Initiate a Return

To return a product, please follow these steps:

Contact Us: Email us at support@elbenzo.com within 7 days of receiving your order. Include your order number and a brief explanation of why you are returning the product.
Wait for Confirmation: We will review your return request and send you confirmation along with instructions on how to return the product, as well as the return address.
Pack and Ship the Product: Safely pack the product in its original packaging and ship it back to the address we provide. Please note that the cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

Return Conditions

Returns must be shipped back to us within 7 days of receiving our confirmation to be eligible for a refund.
Items returned without prior contact will not be accepted.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return reaches us safely. We are not responsible for returns lost or damaged during transit.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

Refund Method: Refunds will be credited to your bank account.
Processing Time: Refunds will typically be processed within 7-10 business days of receiving the returned product. Depending on your payment provider, it may take an additional few days for the refund to reflect in your account.
Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

Non-Returnable Items

Certain products are not eligible for return, including:

Items that have been used, worn, or washed.
Customized or personalized items.
Final sale items (if applicable).
Any items not returned in their original packaging or without tags.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@elbenzo.com with the following details:

Your order number.
A detailed description of the defect or damage.
Photographs of the damaged or defective product.

We will review your request and, if approved, provide instructions for returning the item. In the case of defective or damaged items, we will cover the return shipping costs and offer a replacement or full refund.

Late or Missing Refunds

If you have not received your refund after the processing period:

Check your bank account or payment method statement.
Contact your bank or credit card company, as there may be a delay in posting the refund.
If you’ve done all of the above and still have not received your refund, please contact us at support@elbenzo.com for further assistance.

Return Shipping Costs

Customers are responsible for paying return shipping costs, except in cases of defective or incorrectly delivered items.
Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount (if applicable).

Final Note

We reserve the right to refuse returns that do not meet the conditions outlined in this policy. Please ensure that all products returned to us are in their original, unused condition with tags and packaging intact to qualify for a refund.

Contact Us

For any questions regarding our return and refund policy, or if you need assistance with a return, please contact us at support@elbenzo.com. We are here to help ensure a smooth and efficient process.