At Elbenzo, we are committed to delivering your purchases in a timely and efficient manner. Please take a moment to review our shipping policy, which outlines how we process and deliver your orders.

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Order Processing Time

• All orders are processed and dispatched within 48 hours from the time the order is placed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive an email notification with tracking details.

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Delivery Time

• We offer standard domestic shipping across India.
• Once dispatched, your order will typically be delivered within 6 to 8 business days. Please note that delivery times are approximate and may vary depending on your location and other logistical factors.

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Factors That May Affect Delivery

While we strive to meet our standard delivery timelines, certain conditions may cause delays. These include, but are not limited to:

• Festive Occasions or National Holidays: During peak periods like festivals or public holidays, delivery times may be slightly extended due to increased demand and courier service delays.
• Weather Conditions: Adverse weather conditions may affect delivery schedules in certain areas.
• Remote Locations: Deliveries to remote or rural areas may require additional delivery time.

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Shipping Costs

• We charge a flat shipping rate of ₹59 for all standard domestic deliveries.
• We provide free shipping on orders over ₹1500.
• Shipping charges will be added to your order total and displayed at checkout.

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Order Tracking

• Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment.
• You can use this tracking number to monitor the status of your delivery.

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Incorrect Shipping Information

• Please ensure that all shipping details provided are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping information.
• If you realize there is an error in your shipping details, please contact us immediately at support@elbenzo.com to rectify the issue before your order is dispatched.

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Delivery Partners

• We partner with reliable and well-known courier services to ensure that your orders reach you safely and in a timely manner.
• Our delivery partners may contact you via SMS, email, or phone call regarding the status of your delivery or to confirm delivery details.

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Undelivered or Lost Packages

• If your package has not arrived within the specified delivery time, please reach out to us at support@elbenzo.com with your order number and tracking information.
• We will work with our delivery partners to investigate and resolve the issue as quickly as possible.

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Damaged or Missing Items

• In the rare event that your order arrives damaged or is missing items, please contact us immediately at support@elbenzo.com.
• Kindly provide your order number, tracking information, and photographs of the damaged item(s). We will work to resolve the issue and offer a replacement or refund if necessary.

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International Shipping

• At this time, we do not offer international shipping. We are currently only shipping orders within India.

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Contact Us

If you have any questions regarding your order or our shipping policy, please feel free to contact us at support@elbenzo.com.